Our Warranty
Quality workmanship backed by comprehensive warranties for your peace of mind
25-Year Structural Warranty
All Stratco Outback products we install come with a 25-year structural warranty, covering the main frame, posts, beams, and roof structure against defects in materials and workmanship.
10-Year Labour Warranty
Our workmanship warranty covers all installation and construction work for 10 years. If any issues arise from our installation, we'll rectify them at no additional cost.
What's Covered
- Structural Components: Posts, beams, rafters, and frame connections
- Roofing: Colorbond roofing sheets, insulated panels, and louvre blades
- Flashings: All flashings and weatherproofing components
- Footings: Concrete footings and post connections
- Hardware: Brackets, bolts, and fixing components
- Decking: Timber and composite decking boards (manufacturer warranty applies)
Warranty Conditions
- Structure must be used for its intended purpose
- No unauthorized modifications to the structure
- Regular maintenance as recommended (gutters, roof cleaning)
- Damage from storms, accidents, or third parties is excluded
- Normal wear and weathering of timber components is excluded
Making a Warranty Claim
To make a warranty claim:
- Contact us on 1300 270 740
- Provide your job reference number and describe the issue
- We'll arrange an inspection within 5-7 business days
- Valid claims are rectified at no cost to you
Have a question about your warranty?
Our team is happy to discuss any warranty queries or concerns.
Call 1300 270 740