Big Franchise vs Local Builder
When researching pergola builders, you'll find national chains advertising heavily. Here's why local builders often deliver better results.
Advantages of Local Builders
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1. You Deal with the Owner
At Undercover Concepts, you deal with me directly—not a sales rep working on commission. I'm accountable for every project.#
2. Local Council Knowledge
We've worked with most Melbourne councils. We know their quirks, their requirements, and how to get permits efficiently.#
3. Local Supplier Relationships
We use local suppliers we've trusted for years. We know quality is consistent.#
4. Flexible and Responsive
No head office approval needed. We can adapt designs, adjust schedules, and solve problems on the spot.#
5. Reputation Matters More
A local builder lives by their reputation. Word of mouth in our community is everything. We can't afford unhappy customers.#
6. Personalised Design
Franchises often push standard designs. We custom-design every project for your specific property and needs.Common Franchise Issues
I've fixed many franchise-built pergolas. Common problems:
- Generic designs that don't suit the home
- Poor quality materials to meet price points
- Communication breakdowns between sales and install teams
- Warranty claims bouncing between franchisee and franchisor
- High-pressure sales tactics
Questions to Ask Any Builder
1. Will I meet the person overseeing my build? 2. Do you have local references I can contact? 3. Who handles warranty claims? 4. Can you show me your licence and insurance? 5. What's included and excluded in the quote?
Our Promise
When you choose Undercover Concepts:
- I personally oversee every project
- You have my mobile number
- 10-year structural warranty, no runaround
- Local references in your area
- No pushy sales tactics
